BCIC extends a JM$50 million helping hand to customers affected by COVID-19

British Caribbean Insurance Company Ltd. (BCIC) has announced that they are returning over $50 million in insurance premiums to their customers.

As the government curfew and other measures intended to stop the spread of the novel coronavirus (COVID-19) affects the lives and livelihoods of many Jamaicans, the measures also mean fewer accidents.

To this end, BCIC says that a partial refund will be automatically given to their private motor, Public Passenger Vehicle (PPV), and Diamond Max (a special policy for drivers over the age of 60) customers’ premiums for the month of April.

BCIC is also extending a helping hand to those customers negatively impacted directly by the pandemic. 

The company extended payment dates, waived late fees and empowered their employees to work with each customer on a case-by-case basis to provide personalized support. They are encouraging anyone affected by COVID-19 to reach out to the company directly if they need assistance.

Managing Director, Peter Levy has made his commitment to do everything he can to help and is hopeful for Jamaica’s future.

“We have conducted a full impact assessment and expect some fall out from COVID-19 on our industry and certainly our country. BCIC’s solid 2019 results placed us as the number one general insurer in 2019 and added to our already strong balance sheet, put us in the best possible shape to confront these challenges and not just survive, but ultimately thrive. We think the same will ultimately be true for Jamaica and the region as a whole,” he said.

BCIC’s Managing Director Peter Levy (Photo: bciconline.com)

BCIC has adjusted opening hours to Monday to Friday from 8 a.m to 4 p.m, for all branches except the New Kingston branch which is temporarily closed to the public during the pandemic.

The company strongly encourages its customers who can access their services online to please do so at bciconline.com. Services like quotes, policy purchases, making payments and claims can all be done with the click of a button.

BCIC also ensured that within 24 hours of the government’s work-from-home order, a third of their workforce was operating from home. That number as of Tuesday, May 5, is now above 50 per cent.

While BCIC has kept the majority of branches open for business they are operating with only the team members needed to serve their walk-in customers.

To protect those team members and customers, BCIC is maintaining physical distancing, along with frequent sanitisation, especially in any high traffic areas.  Customers can find out how to do business with BCIC at their COVID-19 resource page, bciconline.com/covid-19 as well as general information about the disease and links to credible sources.