Adobe is shutting down service for Venezuelans after US order

Bad news for creators in Venezuela. Adobe is cancelling Venezuelan accounts to comply with a US executive order issued on August 5, 2019. The executive order bans any US entity from doing business with Venezuela, due to the actions of Nicolas Maduro and his team.

Adobe products are available for creators across the globe. They have now been banned in Venezuela.

Executive order 13884, prohibits any American company from doing business with Venezuela, citing “human rights abuses, including arbitrary or unlawful arrest and detention of Venezuelan citizens, interference with freedom of expression, including for members of the media…”

The US sanction will not only affect current, but future customers, as all Venezuelan accounts will be shut down by the end of the month, and no future ones can be created.

In a support post, Adobe shared answers to provide some context to affected users in Venezuela. “The U.S. Government’s recent Executive Order regarding Venezuela prohibits almost all transactions and services between U.S. companies and entities and individuals in Venezuela. In order to remain compliant, Adobe will be deactivating all accounts in Venezuela, with the exception of Behance, on October 29, 2019.”


All that will remain is Adobe’s Behance. This is Adobe’s social network for creators. Users can post creative content and view the work of others.

Initially, Adobe’s cancellation did not include refunds for affected customers as the sanction required all support and sales to cease. However, their support post stated that it would refund customers who purchased directly from Adobe and that they would work with partners to do the same.

This is a big blow to Venezuelan creators who rely on apps like Photoshop and Premiere. It’s also a deadly blow to news agencies that use Adobe InDesign, Audition and Acrobat. What’s worse is that there’s no end in sight. The order does not have an expiration date and, “the decision to rescind it rests solely with the U.S. Government.”

Adobe Photoshop remains one of the most popular products in the Adobe suite of products for creatives.

This shines the light on the downsides of a subscription business model. Instead of owning a piece of Software outright, many companies now require monthly fees for access. What happens if they sanction Jamaica for… whatever? No Netflix until further notice?

Venezuelan creators have until October 28, 2019, to download all their content or have everything go up in smoke. After the deadline, their accounts will be deactivated.

Information that can be referenced in the article.

— Written by Renor C.