Inspection of all BPO facilities to be completed by May 4

Inspection of all business process outsourcing (BPO) facilities across the island is to be completed by May 4, according to Minister without Portfolio in the Ministry of Economic Growth and Job Creation Daryl Vaz.

The minister emphasised that whatever is needed to be done to make sure that the BPOs are in full compliance will be done.

According to Vaz—who has been selected by Prime Minister Andrew Holness to head a task force that is mandated to prevent another outbreak of the coronavirus (COVID-19) in the BPO sector as occurred at the Alorica Call Centre in Portmore, St. Catherine—inspections have already started at the BPO facilities that have been exempted from closing their facilities to continue critical services, and should be completed by Thursday (April 30).

All BPO facilities were ordered closed on April 22 for 14 days, but exemptions were given to BPO facilities that provide critical services to vital industries or sectors, such as logistics and shipping, and telecommunications and banking.

The inspection being done at the BPO facilities is part of new protocols established by the task force.